1. Who We Are

 

Welcome to Friends Aqua Watersports LLC (“we,” “our,” or “us”).

We operate exciting water activities in Dubai — including Jet Ski, Jet Car, Parasailing, Donut and Banana Rides, and Wakeboarding — and we care deeply about your privacy and data security.

 

This Privacy Policy explains how we handle your personal information when you use our website www.friendsaquawatersports.com, make a booking, or contact us through our forms or WhatsApp.

By using our website, you agree to the practices described here.

 

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2. Information We Collect

 

We only collect information that helps us serve you better. This includes:

•Contact information: name, phone number, email address

•Booking details: selected activity, date, number of guests, and preferences

•Payment details: securely processed through approved payment gateways (we never store your full card data)

•Technical information: IP address, browser type, and how you interact with our website

•Messages and inquiries: when you contact us via WhatsApp, email, or forms on the site

 

We never collect unnecessary data and do not share your information without a valid reason.

 

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3. How We Use Your Data

 

We use your data to:

•Confirm and manage bookings

•Process secure payments

•Send booking confirmations, updates, and safety information

•Improve our website and customer experience

•Respond to messages sent through WhatsApp or contact forms

•Send promotional offers only if you agree to receive them

 

We respect your privacy — your information will never be sold or traded.

 

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4. Online Payments

 

All payments are handled through secure, PCI-compliant gateways.

We do not store, sell, or share any card details.

Any payment information you provide is encrypted and used only to complete your transaction.

 

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5. Cookies and Website Analytics

 

We use cookies and Google Analytics to understand how visitors use our website, so we can improve our content and services.

Cookies do not identify you personally; they simply help your browser remember preferences and make the site faster and easier to use.

You can disable cookies in your browser settings at any time.

 

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6. Communication via WhatsApp and Forms

 

When you message us through WhatsApp or fill out our website form, your contact details are used only to respond to your inquiry or confirm your booking.

Please note that WhatsApp messages are processed under Meta’s privacy policy, which you can review on their website.

 

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7. Data Sharing and Disclosure

 

We only share information when absolutely necessary, such as with:

•Payment processors or booking partners who help complete your reservation

•Government authorities if legally required under UAE law

•IT or hosting providers who support our website

 

All partners are carefully selected and must follow strict data-protection standards.

 

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8. Data Protection and Security

 

We take data security seriously. Our systems use encryption, secure servers, and access controls to prevent unauthorized access.

While we follow the best industry practices, no online platform is completely immune from risks, so we encourage you to use strong passwords and avoid sharing sensitive details through unsecured channels.

 

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9. Your Rights

 

You have the right to:

•Access the data we hold about you

•Request corrections or deletion of your information

•Withdraw your consent for marketing communications

•Ask for a copy of your personal data

 

To exercise these rights, simply email info@friendsaquawatersports.com.

 

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10. Refunds and Cancellations

•A confirmation email is sent within 24 hours after payment.

•Cancellations made within 24 hours after booking and must be more than 24 hours before the booking date are eligible for a refund to your original payment method (allow up to 45 days for processing).

•Cancellations after 24 hours will be issued as a credit for future use.

 

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11. External Links

 

Our website may include links to partner sites or social media pages.

We are not responsible for the privacy or content practices of those sites — please review their policies before providing any personal data.